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SUMMARY:re:Invent 2025 Recap & The Future of Customer Experience
DESCRIPTION:### AWS re:Invent 2025 Recap \nPresenters: Dimple Dhar & Mohit Gadkari\, Sr. Solutions Architects\nKey highlights and announcements from AWS re:Invent 2025 \nThen Join Thunder for a journey of modernizing contact centers with Amazon Connect and what it means for your business and customers. Meet the future of customer experience: AI agents that understand\, reason\, and take action.\nAmazon Nova Sonic is an artificial intelligence (AI) model that unifies speech understanding and generation capabilities into one model\, to enable human-like voice conversations with AI applications. Customers can use Nova Sonic to develop voice-based applications\, such as customer service call automation and conversational AI agents across a broad range of industries\, including travel\, education\, entertainment\, and more. \n\nThe Contact Center Revolution\nWhy AI is central to any modern customer engagement\nAmazon Connect Overview\nAgentic Bot Use Cases\nTech Talk: under the hood\nMeasuring Success: KPIs\nProject Lifecycle: an AI approach\nCustomer Story\nDemo\n\nPresenters:\nYaron Wilf\, Contact Center Modernization Practice Lead\n20+ Years leading contact center modernizations\nSan Diego\, CA \nYaron Wilf is Vice President at Thunder\, Inc. and a member of the Salesforce Service Cloud Partner Advisory Board. Based in Solana Beach\, California\, Yaron has dedicated his career to transforming customer service operations for dozens of companies.\nWith a passion for excellence\, Yaron focuses on two core areas: delivering exceptional service that drives customer satisfaction\, loyalty\, and retention; and empowering his team members to reach their full professional potential. His leadership approach combines strategic customer experience optimization with meaningful investment in individual growth and development. \nAdam Saslow\, Amazon Connect GTM Client Director\n20+ Years Helping Companies Realize Value Through Technology\nSan Diego\, CA \nAdam Saslow is a seasoned technology leader specializing in cloud-based solutions\, currently serving as a leading partner for Amazon Connect at Thunder. Based in Encinitas\, California\, Adam brings nearly two decades of experience driving digital transformation and enterprise technology adoption \n### Community Spotlight \nMessage Router\nhttps://github.com/utiliware/message-router\nPresented by: Tijuana AWS User Group \nThis event is sponsored by Thunder
URL:https://startupsd.org/event/reinvent-2025-recap-the-future-of-customer-experience/
LOCATION:Amazon San Diego Tech Hub\, 10300 Campus Point Dr\, San Diego\, CA\, San Diego\, CA\, United States
CATEGORIES:Ecosystem
ATTACH;FMTTYPE=image/jpeg:https://startupsd.org/wp-content/uploads/2026/01/re-Invent-2025-Recap-The-Future-of-Customer-Experience-.jpeg
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DTSTART;TZID=America/Los_Angeles:20250121T180000
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SUMMARY:AWS ReInvent 2024 Recap- Bringing Vegas to San Diego
DESCRIPTION:Join us for an exciting evening as we dive into the highlights of AWS ReInvent 2024! This is your chance to catch up on all the major announcements\, product launches\, and innovations from Amazon Web Services’ flagship event. \nWhat to expect:\n1. Comprehensive overview of key announcements from ReInvent 2024\n2. Deep dive into major AWS service updates and new product launches\n3. Insights on emerging trends in cloud computing and AWS’s strategic direction\n4. Q&A session with experienced AWS professionals\n5. Networking opportunity with fellow cloud enthusiasts and professionals \nWhether you couldn’t make it to ReInvent or want to revisit the excitement\, this meetup is perfect for developers\, architects\, and anyone interested in staying up-to-date with the latest in AWS technologies. \nSpeakers Dimple Dhar and Mohit Gadkari – both are seasoned Sr. Solutions Architects at AWS\, based in San Diego \nEvent is sponsored by Cloudforecast.io
URL:https://startupsd.org/event/aws-reinvent-2024-recap-bringing-vegas-to-san-diego/
LOCATION:Amazon San Diego Tech Hub\, 10300 Campus Point Dr\, San Diego\, CA\, San Diego\, CA\, United States
CATEGORIES:Ecosystem
ATTACH;FMTTYPE=image/jpeg:https://startupsd.org/wp-content/uploads/2025/01/AWS-ReInvent-2024-Recap-Bringing-Vegas-to-San-Diego-.jpeg
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DTSTART;TZID=America/Los_Angeles:20240227T180000
DTEND;TZID=America/Los_Angeles:20240227T200000
DTSTAMP:20240221T073412Z
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SUMMARY:Updates in AI with GravityAI + Amazon Pinpoint for Multi-Channel Communications
DESCRIPTION:We’re excited to announce a lineup of speakers for our February Meetup! With two hot topics–AI and Amazon Pinpoint–there’s tons to explore together \nSpeakers: Bruno Giorgini & Zip Zieper\, Sr. Solutions Architects\, AWS \nBoth Bruno and Zip are specialists in AWS communication services Pinpoint\, SMS\, and SES. Amazon Pinpoint is the AWS multi-channel communications service for message delivery\, management\, and optimization. See how Pinpoint enables businesses to deliver the right message to the right person at the right time. \nSpeaker: Dan Huss\, Founder of Gravity AI\nDan is a product scientist\, with a ridiculous bias to action and an unflappable belief that meaty problems can be solved through repeatable processes and a dash of grit. He’s run multiple businesses\, built diverse interdisciplinary teams of designers\, data scientists\, financial experts and engineers.\nHe’s launched successful AI products at huge organizations\, and lectured in front of crowds of thousands. His new venture\, gravityAI\, dramatically accelerates the ability for enterprise companies to source\, procure\, and integrate AI solutions. \nDrawing on his enterprise collaborations through his work with GravityAI\, Dan will share insights on what we can expect with AI in 2024. In a new partnership with Stratus10\, gravityAI delivers not only the MLOps platform with pre-trained models\, but also provides AWS infrastructure support to accelerate AI adoption. \nJoin us for an evening of learning and networking! Food provided by Stratus10.
URL:https://startupsd.org/event/updates-in-ai-with-gravityai-amazon-pinpoint-for-multi-channel-communications/
LOCATION:Amazon San Diego Tech Hub\, 10300 Campus Point Dr\, San Diego\, CA\, San Diego\, CA\, United States
CATEGORIES:Ecosystem
ATTACH;FMTTYPE=image/webp:https://startupsd.org/wp-content/uploads/2024/02/Updates-in-AI-with-GravityAI-Amazon-Pinpoint-for-Multi-Channel-Communications-.webp
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